Delivery

DELIVERY

We have entrusted our deliveries to the UPS courier.

SHIPPING COUNTRIES

The purchase of Products through the Site is currently possible with the following shipment.

YOU CAN SHIP TO ALL AVAILABLE COUNTRIES IN THE UPS COURIER LIST.

PLEASE CHECK THE POSSIBILITY AND COST IN THE CHECKOUT FORM.

WHEN WILL MY PACKAGE BE SHIPPED?

The shipment will be made within two days after receipt of the funds in the Vendor’s bank account. Shipping takes place during business days between Monday and Friday.

When the Products are delivered to the courier by the Vendor, the Buyer will receive a confirmation email from the Vendor, expressly indicating the name of the courier and the shipping details and tracking number.

WHERE WILL MY PACKAGE BE SHIPPED? IF I’M NOT THERE ON THE DELIVERY DAY?

The Products are delivered, by couriers, directly to the Buyer at the shipping address specified by him when ordering, or to UPS Access Point, chosen by the Buyer, or nearest to his shipping address.

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UPS WORLDWIDE SAVER: Express shipping by air to private or public address. 2-3 days worldwide.
UPS WORLDWIDE EXPRESS: Express shipping by air to private or public address. 1-2 days worldwide.
UPS STANDARD: Shipping by land to a private or public address. 1-2 days in Italy, 2-5 days in Europe.
UPS WORLDWIDE SAVER (ACCESS POINT): Express shipping by air to the Access Point to the pick-up point nearest to you. 2-3 days worldwide.
UPS WORLDWIDE EXPRESS (ACCESS POINT): Express shipping by air to the Access Point (to the pick-up point) nearest to you. 1-2 days worldwide.
UPS STANDARD (ACCESS POINT): Shipping by land to the Access Point (to the pick-up point) nearest to you. 1-2 days in Italy, 2-5 days in Europe.

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Delivery to the Access Point of the UPS courier, in this case the Buyer must collect the package on time.
Delivery to a public address (office, workplace). Both in Italy and abroad, the delivery procedure provides that, in case of absence of the recipient at the time of access of the courier, the person in charge will leave a notice, in order to subsequently complete the shipment. There are three attempts of delivery at the public address included the delivery fee.
Delivery to private address (house, condominium). Both in Italy and abroad, the delivery procedure provides that, in case of absence of the recipient at the time of access of the courier, the person in charge will leave a notice, in which the Access Point address closest to the delivery address will be indicated, where the package will remain available to collect in the next 10 days. If the Buyer wish to use the second delivery attempt, he must contact UPS Customer Support in his country.

It is not possible to collect the Products purchased through the Site directly from the Vendor’s warehouse.

WHAT ARE THE DELIVERY TIMES?

The delivery time will vary depending on the destination country and chosen shipping method.

In any case, the delivery time indicated may vary and depends on the courier and its circumstances. With the order placed, the user accepts this fact and can not withdraw from delivery in case of delay due to the courier`s delay.

In Italy delivery is expected from 1-5 working days
In Western European countries delivery is expected from 2-5 working days
In Eastern European countries delivery is expected from 4-5 working days
In other countries of the world delivery is expected from 2-5 working days

WHAT DEPENDS ON ME?

The Buyer is responsible for providing all the information necessary for successful delivery (for example, for deliveries to third parties, specify the name on the doorbell).

The delivery procedure includes the options chosen by the Buyer during checkout. The costs and types of shipping may vary depending on the country and the shipping methods chosen by the Buyer.

HOW MUCH DOES DELIVERY COST?

The delivery procedure includes the options chosen by the Buyer during checkout. The costs and types of shipping may vary depending on the country and the shipping methods chosen by the Buyer.

Please check the cost in the checkout form.

Please note that the costs related to the customs of the non-EU country are not included in the price of delivery. To know these costs, the customer must contact the customs of the country of delivery.

These costs and any additional charges are payable by the Buyer. The amount will be indicated separately in the order summary before the Buyer submits the order, and in the email confirming the order.

DO I HAVE TO PAY IN CASE OF RETURN?

Yes, the return shipping will be deducted from the total amount of the refund. The cost of the shipping will be communicated together with the return shipment label via email indicated by you. If you have any doubts about the size or style, you may contact EleNelen’s style consultant via WhatsApp or email before placing your order.

Refunds include the cost of the product, but not the paid shipping.

WHEN DO I GET RESPONSIBILITY FOR THE PACKAGE?

The delivery of the Products is considered completed when the consumer, or the third party designated by him and other than the carrier, takes physical possession of the goods; from that moment, the legal risk of loss or damage of the Products for reasons not attributable to the Vendor, is transferred to the Buyer.

IF I DON’T PICK UP THE PACKAGE?

The Buyer confirms that the collection of the Products is an obligation deriving from the sale contract agreed with the Vendor.

In case of non-delivery due to absence of the recipient on the occasion of the attempts provided for by the procedure applied by the courier (for attempts see WHERE WILL MY PACKAGE BE SHIPPED?), the package will be returned to the Vendor.

In case of non-delivery due to the absence of the recipient, the contract must be considered terminated by law pursuant to art. 1456 cc, with communication from the Vendor sent by e-mail to the Buyer, and, therefore, the order in all respects will be canceled. Within 15 days from the above communication, the Vendor will then refund the total amount paid by the Buyer for the Products, less the costs of unsuccessful delivery, the costs of returning the Products to the Vendor and any other expenses that the Vendor has incurred due to non-delivery. resulting from the absence of the Buyer or failure by the Buyer to take action in receiving the delivery.

Any reimbursement will be effected to the same card/payment method used by the Buyer.

Following the communication of absence of recipient and cancellation of the order, the Buyer will have to make a new order, if he or she intends to request the delivery of the products.

The Vendor reserves the right to refuse orders from Users for non-fulfillment of the obligation to receive delivery of the Products.

IF THE PACKAGE IS BROKEN?

On receipt of the Products, the Buyer is required to verify their conformity in relation to the order, paying attention, in particular, that:

the number of packages indicated on the carrier’s letter corresponds to the number of packages actually delivered;
the package is intact and not damaged or tampered with.

Any anomalies (such as, for example, tampering, damage to the packaging) must be specifically indicated in writing directly on the courier’s transport document. At the same time, the Buyer will be required to report the fact to the Vendor’s Customer Service, through the appropriate mode.

If the Buyer does not proceed in accordance with the above and therefore accepts the products even if the packaging has been damaged or tampered with, the Buyer will lose the benefit of the products’ legal conformity warranty.

CUSTOMER SERVICE, COMPLAINTS AND COMMUNICATIONS

The Buyer may contact the following office to receive any further information or assistance, or to send complaints:

E-mail: info@elenelen.com
WhatsApp – Click to start

All communications sent by email in accordance with the Terms and Conditions are to be sent to the address given by the Buyer at the time of login.